Privacy Policy
Effective date: October 11, 2026
This Privacy Policy explains how Odyssey Herbals ("Odyssey Herbals," "we," "us") collects, uses, and protects information when you visit odysseyherbals.com, create an account, place an order, apply for a wholesale account, or contact us.
Our website and products are intended only for adults 21 years of age or older. We do not knowingly collect information from anyone under 21. If we learn that we have collected information from someone under 21, we will delete it.
1. Information we collect
Information you give us: your name, email address, phone number, shipping and billing address, and the contents of messages you send us.
Order information: the products you buy, order totals, and delivery details. Payment card details are entered with and processed by our payment processor; we do not store full card numbers.
Wholesale applications: business name, business type, address, number of store locations, order volume, products of interest, and related details you provide.
Account sign-in: when you sign in, we send a one-time code to your email address. We do not ask you to create or store a password.
Automatic information: your device and browser type, IP address, pages viewed, and similar data collected through cookies and similar technologies used by our website and store platforms.
2. How we use information
To process, ship, and support your orders and returns. To confirm you are 21 or older and that we can legally ship to your location. To review and respond to wholesale applications and other inquiries. To send order confirmations, sign-in codes, and service messages. To send marketing emails, only if you have opted in; you can unsubscribe at any time using the link in any marketing email. To protect our website and customers from fraud, spam, and abuse, and to comply with law.
3. How we share information
We do not sell your personal information. We share it only with service providers that help us run our business, and only as needed for them to do so: Wix.com (website hosting and forms); Ecwid by Lightspeed (online store, customer accounts, and checkout); Cloudflare (website security and bot protection); our payment processor (card payments); and USPS and UPS (shipping and delivery). We may also disclose information if required by law, to protect our rights or the safety of others, or in connection with a sale or transfer of our business.
4. Cookies
Our website and store use cookies to keep your cart and sign-in working, remember your preferences, and understand how the site is used. You can control cookies through our cookie notice and your browser settings. Blocking some cookies may stop parts of the site, such as the cart, from working.
5. How long we keep information
We keep order and account records for as long as needed to fulfill orders, meet tax, accounting, and legal requirements, and resolve disputes. We keep inquiry and wholesale application records for as long as they are useful to respond to and manage the relationship.
6. Your choices and rights
You may ask us to tell you what personal information we hold about you, correct it, or delete it, by emailing sales@odysseyherbals.com. We will verify your request and respond within a reasonable time. Some information may need to be kept to meet legal obligations. You can opt out of marketing emails at any time.
7. Security
We use reputable platforms that encrypt data in transit (HTTPS) and limit access to customer information to people who need it to run the business. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Changes to this policy
We may update this policy from time to time. We will post the updated version on this page with a new effective date.
9. Contact us
Odyssey Herbals, Elizabeth City, North Carolina
Email: sales@odysseyherbals.com
Phone: (757) 319-2965